Privacy Policy

This Privacy Policy explains how Carpet Cleaning Medford (“we”, “us”, “our”) collects, uses, stores, and protects the personal information you provide when you use our website or contact us to enquire about or book our services. We operate from 925 N Central Ave, Medford, OR 97501, and serve customers across Jackson County, Oregon.

We do not sell your personal information to third parties. We do not use it for purposes beyond providing the service you requested and communicating with you about that service.

Information We Collect

Contact forms: When you submit an enquiry or booking request, we collect your name, phone number, email address, service address, and details about your cleaning needs.

Phone and text: When you call or text us, we retain your phone number and the content of our communications for booking and follow-up purposes.

Service records: When we complete a job, we retain a record of the service performed, the address, the date, and the price paid — required for business records and for honouring callbacks.

Website analytics: Our website uses standard analytics tools that collect anonymised data about how visitors interact with our site. This data does not identify you personally.

How We Use Your Information

We use the information we collect to respond to your enquiry; to schedule and confirm your appointment; to communicate about your service including reminders and follow-up calls; to process payment and issue receipts; to honour our 10-day callback guarantee; and to comply with legal obligations including tax and business record-keeping requirements.

We do not use your information for marketing purposes without your explicit consent. We do not send promotional emails or texts unless you have opted in.

How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share limited information with payment processors who handle card transactions, and scheduling tools that manage appointments on our behalf. These providers are bound by data processing agreements.

We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.

How Long We Keep Your Information

We retain customer contact information and service records for five years from the date of your last interaction with us — consistent with standard business record-keeping requirements in Oregon. After this period, personal data is securely deleted or anonymised.

Your Rights

As a resident of Oregon, you have the right to request access to the personal information we hold about you, to request correction of inaccurate data, and to request deletion of your information where we are not legally required to retain it.

To exercise any of these rights, contact us at info@carpetcleaningmedfordoregon.com or (541) 622-0999. We will respond to any valid request within 30 days at no charge.

Cookies and Tracking

Our website uses cookies to support basic functionality and analytics. Strictly necessary cookies are required for the website to function. Analytics cookies collect anonymised usage data — you can disable these through your browser settings.

We do not use cookies to track you across other websites or to serve targeted advertising.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date shown at the top. Continued use of our website or services after any update constitutes acceptance of the revised policy.